Our Services

Clarity delivers transparent, accountable, and performance-driven management for commercial properties and workplaces across the UK.

Our approach combines the rigour of RICS-regulated property management, the operational depth of IWFM-accredited facilities management, and the strategic insight of independent consultancy — all supported by flexible, transparent fee models that align our success with yours.

We recognise that every property, client, and occupier is different — which is why we build long-term partnerships focused on clarity, value, and results.

Property Management

Every property is unique — not just in its design or tenancy mix, but in where it sits within its lifecycle. We recognise that no two buildings require the same approach, which is why we start by understanding the key objectives of both the owner and occupiers.

Whether the focus is on reducing vacancy, improving service delivery, or enhancing financial performance, our approach is to develop a bespoke property strategy aligned to those goals.

As a regulated firm of the Royal Institution of Chartered Surveyors (RICS), we operate to the highest professional and ethical standards, ensuring full compliance with RICS Service Charge and Property Management best practice.

Our property management services include:

Service charge management, budgeting, forecasting, and reconciliation
Building management
Tenant and lease management
Financial and operational reporting
Procurement and contractor oversight
Compliance management and landlord statutory duties
Mobilisation and transition planning
Rent collection
Insurance premiums

Our aim is simple: to create transparent, well-managed, and financially efficient buildings where owners, occupiers, and stakeholders all benefit from clarity and accountability.

Facilities Management

We believe effective facilities management is built on long-term partnership, not short-term contracts. Our goal is to work alongside our customers to create safe, efficient, and engaging workplaces that support their people and their purpose.

We recognise that every customer’s needs are different — from corporate offices to complex multi-let environments — so we tailor our service delivery model to suit each asset’s operational requirements, budget, and performance goals. Whether it’s a bespoke, fully managed service or a hybrid model supporting in-house teams, we adapt our approach to deliver measurable value and lasting impact.

As a member of the Institute of Workplace and Facilities Management (IWFM), we deliver our services in line with industry-leading standards and best practice, ensuring our buildings operate efficiently, sustainably, and compliantly.

Our facilities management offering covers:
Technical and statutory compliance management
Hard and soft FM service delivery
Planned and reactive maintenance
Health, safety, and environmental compliance
Energy efficiency and sustainability initiatives
Contractor management and performance monitoring

Our focus is always on end users and customers — ensuring that every service interaction enhances their experience, while providing owners and occupiers with clarity, compliance, and confidence in how their buildings are managed.

Consultancy & Advisory

Our Consultancy & Advisory services are designed to help owners, investors, and occupiers make informed decisions about their buildings — from service charge strategy to long-term asset performance.

We bring a deep understanding of both operational delivery and strategic asset management, allowing us to identify efficiencies, reduce risk, and maximise value across the lifecycle of a property.

Whether supporting a client during acquisition, reviewing service charge budgets, or advising on future lifecycle spend, our consultancy approach is practical, evidence-based, and aligned with RICS best practice.

Our advisory services include:
Service charge consultancy and benchmarking
Lifecycle and asset replacement planning
Mobilisation planning and management transitions
Technical and compliance audits
Design for management and operational readiness reviews

We act as a trusted partner, providing clear, data-led insights that help clients make confident decisions and ensure their properties operate efficiently, transparently, and sustainably.

Fee Models

We recognise that different customers require different fee models depending on their objectives, risk appetite, and desired level of transparency.

By understanding each client’s needs, we align our service delivery to one of our key fee model structures — designed to balance clarity, accountability, and performance. Our approach links risk and reward, ensuring our success is directly tied to the outcomes we deliver.

Our core models include:

Fixed Fee – predictable costs for clearly defined scopes of work
Open-Book Fee – full transparency on time, cost, and margin
Performance-Based “Fee-at-Risk” – a results-driven model where part of our fee is linked to agreed KPIs or savings achieved

Each model can be tailored to your asset, portfolio, or project — providing the flexibility to match your operational priorities and governance requirements.

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